Alpha Net's solid Hosting infrastructure ensures the most reliable and uninterrupted service possible. However, in the event something goes wrong, a strong customer support system is in place to resolve the problem promptly and effectively. We will encourage all of our customers to understand our support options and take advantage of them as soon any problem is encountered.
If you are having an issue with your Domain Name, Website or Virtual Server, please submit a support request at our Support Portal: support.alpha.net.bd or you can directly mail us [email protected] in any time. For information on hosting features, uploading files via FTP and using various control panels & Much more support issue please visit the knowledgebase articles.Our support related up to date information available in Knowledgebase Articles. MySQL Web administration (phpMyAdmin) is available at: http://mysqladmin.sineris.com. SQL Server Web Administration for SQL 2005/2008 is available at http://sqladmin.sineris.com The statistics service is available at stats.yourdomain.com.
All of these above control panels require you to log in with username and password. However, the hosting control panel (available at cp.yourdomain.com) has direct links to the MySQL Administration and Statistics Service, so logging into the hosting control panel gives you access to these services.
Issues involving Mail configuration, FTP Access, Control Panel usage, Hardware problem and anything else on your side are handled by our Bangladesh office. Please contact our any of office via Email or Phone for a quick resolution to your problem. Phone support is available during business hours. Our local support staff will work with you to resolve the problem immediately. Customer satisfaction is our main moto.
If you need help with selecting the right solution for your business, please call us at 09613-250250 within 9:00AM- 9:00PM or you can start a live chat. We are available 24/7 via live chat.
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