Support on Alpha Net's Hosting and VPS Services in Bangladesh
- Fast Response to Hosting Issues
- Highly Experienced Support Staff
- Help with Email, FTP etc. from Dhaka Office
- Server Support directly from USA
- Level 3 Tech Support for Resellers, Corporate & VPS Clients
Alpha Net's solid Hosting infrastructure ensures the most reliable and uninterrupted service possible. However, in the event something goes wrong, a strong customer support system is in place to resolve the problem promptly and effectively. We will encourage all of our customers to understand our support options and take advantage of them as soon any problem is encountered.
If you are having an issue with your Domain Name, Website or Virtual Server, please submit a support request at our Support Portal: support.alpha.net.bd
For information on hosting features, uploading files via ftp and using various control panels, please visit the knowledgebase articles.
MySQL Web administration (phpMyAdmin) is available at: http://mysqladmin.sineris.com
Sql Server Web Administration for Sql 2005/2008 is available at: http://sqladmin.sineris.com
The statistics service is available at stats.yourdomain.com.
All of these above control panels require you to log in with user name and password. However, the hosting control panel (available at cp.yourdomain.com) has direct links to the MySQL Administration and Statistics Service, so logging into the hosting control panel gives you access to these services.
If you need help with any hosting related issue, refer to the following two sections:
Client Side Support
Issues involving Mail configuration, FTP Access, Control Panel usage, Hardware problem and anything else on your side are handled by our Bangladesh office. Please contact our Dhaka office via Email or Phone for quick resolution to your problem. Phone support is available during business hours. Our local support staff will work with you to resolve the problem immediately.